Volunteer FAQ

Frequently Asked Questions (FAQ)
for SNAP Volunteers

What is SNAP and a bit of its history? 
What should a volunteer do if a client does not answer the door for scheduled visit or transport?
  • Although the volunteer may opt to check a nearby neighbor before leaving, the volunteer also must call the SNAP line (520-437-9556) so we may call the client’s emergency contact or provide additional follow up.
What should a volunteer do if there is any incident (fall, car accident, etc.) involving a client en route to or from a transport? 
  • If there is any doubt about condition of client or volunteer, immediately call 911.
  • Next, please notify the Coordinator (at this point it is Monica Surfaro Spigelman, cell: 914-772-6607) who will follow up with SNAP insurance as well as Client emergency contact.

Important TIP:  Please program the SNAP phone line and/or the Coordinator cell phone into your phone, to have the contact handy in case of any emergency: 

SNAP line: 520-437-9556
Monica Surfaro Spigelman cell: 914-772-6607

How many services does SNAP provide each month?
Although the call for services by SNAP neighbor-clients varies from month to month, in 2018 SNAP fulfilled 1400-plus services for clients (who are our neighbors, friends, even some of us, personally!) These services included transportation to medical appointments, assistance with shopping or errands, special one-to-one visits, temporary assistance with meals, friendly reassurance phone calls and even help with small home repair tasks or loans of gently-used home health equipment. More than 100 dedicated SNAP volunteers gave 3800-plus hours of free volunteer services to their neighbors in 2018.

Do I decide which volunteer assignments I will participate in, and where I will go?
YES you do! During your New Volunteer Orientation program, you will be given overview training on ridescheduler which is the online services which assists SNAP in scheduling all volunteer assignments. You decide which days and times you would like to volunteer. Please check in on a regular basis. Sign in and take a look now: https://snap.securescheduler.org/default.aspx?s=snap.securescheduler.org.
If you forgot your sign-in and password, contact us so we may assist.

How do I enroll to become a driver?
Thank you for your interest in volunteering to provide rides for SNAP neighbor-clients. You’ll need to participate in a New Volunteer Orientation (usually held 4 times per year). Please download the application from the SNAP website: https://sunrisesnap.org/volunteer-and-client-application-forms/.
Then, contact us so we may schedule you for an orientation.

What if I want to refresh my driver skills?
Thank you! The National Volunteer Transportation Center provides free online training for any volunteer wanting to refresh their defensive driving skills. Requires registration, and will take 45 minutes to complete the course:

What if I observe something during an assignment that I wish to discuss with SNAP?
SNAP has provided an online observation form for volunteers to use if they wish to connect with SNAP about an assignment. Please see: https://sunrisesnap.org/volunteer-information/#exactline

Are there any other programs like SNAP?
In Pima County, there are 11 organizations similar to SNAP that participate in Pima Council on Aging’s Neighbors Care Alliance: https://www.pcoa.org/ways-we-help/nca.html/
Across the country (and the world!) there are many more organizations supporting seniors who wish to age in place. Here’s an example of one in Brooklyn, New York: https://goodneighborsofparkslope.org/ and one serving Southern Minnesota: https://www.semcac.org/transportation/volunteer-driver-program/

What are some of the benefits of Volunteering?
Volunteering is good for the body and the mind. Read this from the Harvard Medical School Health Blog.